Return, Refund & Warranty Policy
Personal data protection statement for the AthleX Services
Effective date: 30 July 2026
Applies to: the AthleX website (www.athlex.lk), the AthleX online shop, the AthleX mobile application and cloud platform, and the AthleX for Business platform
1. Scope
This Return, Refund & Warranty Policy (this “Policy”) applies to products purchased through the AthleX online shop and delivered within Sri Lanka. This Policy forms part of, and is to be read together with, the Company’s Terms & Conditions. Capitalised terms used but not defined in this Policy have the meanings given to them in the Terms & Conditions.
2. Basis on which returns are accepted
As all sales are concluded online with delivery, the Company does not offer returns or refunds on the ground of change of mind. A return, replacement, or refund will be provided only where a product, on delivery or within the warranty period referred to in Section 7:
- is faulty or defective in materials or workmanship;
- arrives damaged, including damage sustained in transit;
- is materially different from the product ordered; or
- is the incorrect product, quantity, or variant as against the confirmed order.
3. Notification period
You must notify the Company at info@athlex.lk within seven (7) days of the date of delivery, stating the order number, a description of the fault, defect, damage, or discrepancy, and, where practicable, supporting photographs or video. Notification outside this period may be declined at the Company’s discretion, save where the issue is covered by the product warranty referred to in Section 7.
4. Return process
- Upon receipt of a notification under Section 3, the Company will assess the claim and may request further information or images to verify the fault, damage, or discrepancy;
- Where the claim is accepted, the Company will provide instructions for return of the product, including the address for return and, where applicable, arrangement of collection;
- Products returned under this Policy must be returned with all original accessories and packaging so far as reasonably possible, save where the condition of the product itself is the subject of the claim; and
- Proof of purchase (order confirmation or invoice) must accompany, or be produced in connection with, the return.
5. Resolution
Where a claim under this Policy is accepted, the Company will, at its election and having regard to the nature of the issue and availability of stock, provide one of the following remedies:
- repair of the product;
- replacement of the product with the same or an equivalent model; or
- a refund in accordance with Section 6.
This Section does not affect any statutory rights you may have under the consumer protection laws of Sri Lanka in respect of goods that are faulty, not as described, or not fit for purpose.
6. Refunds
- Approved refunds will be made to the original method of payment: to the card used, via the Company’s payment gateway, or by credit to the bank account from which a bank transfer was made;
- Refunds will be processed as promptly as possible and, in any event, within fourteen (14) business days of the Company’s approval of the claim, subject to the additional processing time that a card issuer or bank may separately require to credit the funds to your account; and
- Delivery charges are refunded only where the return arises from a fault, defect, damage, or discrepancy attributable to the Company; where reasonably incurred, the cost of returning the product to the Company will likewise be reimbursed or arranged by the Company in such cases.
7. Products damaged in transit
Where a product appears to have been damaged in transit, you should, so far as reasonably possible, retain the original packaging and photograph the product and packaging prior to further handling, and notify the Company in accordance with Section 3. The Company will liaise with its courier partner as necessary to resolve the claim and will not require you to bear the cost of return in such circumstances.
8. Product warranty
In addition to the rights arising under Sections 2 to 7 in respect of the delivery condition of a product, AthleX devices are covered against defects in materials and workmanship for the warranty period stated on the applicable product page at the time of purchase. Warranty claims should be directed to info@athlex.lk with proof of purchase and a description of the fault. The warranty does not cover:
- damage arising from misuse, accident, or unauthorised modification or repair;
- normal wear and tear, including of straps, sensors, and batteries;
- exposure to water, moisture, or liquid beyond the device’s stated resistance rating; and
- cosmetic damage that does not affect the function of the device.
9. Order cancellation prior to dispatch
An order may be cancelled free of charge at any time before it has been dispatched, by written request to info@athlex.lk. Where payment has already been received, the Company will refund the full amount paid in accordance with Section 6. Cancellation is not available once an order has been dispatched; in such cases, the product must instead be dealt with in accordance with this Policy upon delivery, where applicable.
10. Exclusions
This Policy does not apply, and the Company may decline a claim under it, where:
- the product was not purchased through the AthleX online shop;
- the claim is not notified within the period specified in Section 3, save where Section 7 (product warranty) applies;
- the product is returned without proof of purchase and the Company is unable to otherwise verify the purchase; or
- the alleged fault or damage arises from a cause described in Section 8 as excluded from the product warranty.
11. Contact
All notifications, claims, and enquiries under this Policy should be directed to:- Fintag Group (Pvt) Ltd
- Registered office: ‘Nethmul’, Gemunu Mawatha, Bandarawela, Sri Lanka
- Principal place of business: 280/7, Koranelis Mawatha, off Madiwela Road, Madiwela, Sri Lanka
- Email (privacy matters): privacy@athlex.lk
- Email (general): info@athlex.lk