Terms & Conditions
Terms governing the AthleX website, shop, application, and business platform
Effective date: 30 July 2026
Applies to: the AthleX website (www.athlex.lk), the AthleX online shop, the AthleX mobile application and cloud platform, and the AthleX for Business platform
1. Introduction and acceptance
These Terms and Conditions (the “Terms”) govern access to and use of the AthleX website and online shop, the AthleX mobile application and associated cloud platform, and the AthleX for Business platform (collectively, the “Services”), operated by Fintag Group (Pvt) Ltd, a private limited company incorporated in the Democratic Socialist Republic of Sri Lanka, having its registered office at ‘Nethmul’, Gemunu Mawatha, Bandarawela, Sri Lanka, and its principal place of business at 280/7, Koranelis Mawatha, off Madiwela Road, Madiwela, Sri Lanka (the “Company”, “we”, “us”, or “our”), trading under the brand name “AthleX”.
By accessing or using the Services, placing an order, creating an account, or submitting a business inquiry, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use the Services. The Company’s Privacy Policy is incorporated into these Terms by reference.
2. Structure of the Services
The Services comprise two distinct offerings:
- AthleX for Individuals — the retail sale of AthleX devices and use of the consumer application, governed by Sections 3 to 10 of these Terms; and
- AthleX for Business — deployments for schools, gymnasiums, corporate entities, sports teams, trainers, and research institutions, governed additionally by Section 11.
3. Eligibility
- Purchases through the online shop may be made only by persons aged eighteen (18) years or above, or with the involvement of a parent or legal guardian;
- An AthleX application account may be created only by persons aged sixteen (16) years or above. Persons under sixteen (16) may use AthleX only where enrolled in accordance with the Privacy Policy; and
- You represent and warrant that all information provided to the Company, including account, order, and payment information, is accurate and that you are entitled to provide it.
4. Products
The Company offers for sale wearable fitness and performance devices together with access to the AthleX application and Platform. Product descriptions, images, and prices are published in good faith; however, the Company reserves the right to correct any error in pricing or description and to cancel, with a full refund of sums paid, any order affected by such error.
IMPORTANT NOTICE: AthleX devices and the AthleX application are wellness and performance tools. They do not constitute medical devices and are not intended for the diagnosis, treatment, cure, monitoring, or prevention of any disease or medical condition. Metrics such as estimated blood pressure and SpO2 are indicative only and must not be relied upon for any medical purpose. Users should consult a qualified healthcare professional in respect of any health-related matter.
5. Accounts
You are responsible for maintaining the confidentiality of your account credentials and for all activity conducted under your account. You must notify the Company promptly at info@athlex.lk of any suspected unauthorised use of your account. The Company may suspend or terminate any account that is used in breach of these Terms, is registered with false information, or is used for any fraudulent or unlawful purpose.
6. Orders, prices, and payment
- Prices are as displayed on the website at the time of checkout and are subject to change without prior notice;
- Payment may be made by card through the Company’s secure third-party payment gateway, or by direct bank transfer. Orders paid by bank transfer shall be processed upon the Company’s confirmation of receipt of cleared funds;
- The placing of an order constitutes an offer to purchase. A contract of sale is concluded only upon the Company’s confirmation and dispatch of the order. The Company may decline or cancel any order at its discretion, including in cases of suspected fraud, pricing error, or unavailability of stock, in which event any sums paid shall be refunded; and
- You are responsible for the accuracy of all billing and delivery information provided.
7. Delivery
Deliveries are made within Sri Lanka only. Estimated delivery times are indicative and are not guaranteed; the Company shall not be liable for delay attributable to couriers or other circumstances beyond its reasonable control. Risk in the products passes to you upon delivery to the address specified in the order.
8. Returns, refunds, and warranty
- Where a product is delivered in a faulty or damaged condition, or is materially different from the product ordered, you must notify the Company at info@athlex.lk within seven (7) days of delivery, whereupon the Company shall arrange inspection and, as appropriate, repair, replacement, or refund;
- Returned products must be in their original condition and packaging and accompanied by proof of purchase, save where the return arises from a defect attributable to the Company;
- Devices are covered against defects in materials and workmanship for the warranty period stated on the applicable product page at the time of purchase. The warranty does not extend to damage arising from misuse, unauthorised modification or repair, ordinary wear and tear, or exposure to water beyond the device’s stated resistance rating; and
- Nothing in this Section limits or excludes any non-excludable statutory rights available to consumers under the laws of Sri Lanka.
9. Licence and acceptable use
Subject to these Terms, the Company grants you a limited, non-exclusive, non-transferable, and revocable licence to use the AthleX application and Platform for personal, non-commercial purposes or, in the case of institutional customers, for the purposes agreed under Section 11. You shall not:
- Reverse-engineer, decompile, or otherwise attempt to derive the source code of the application or Platform, save to the extent permitted by law;
- Use the Services in breach of any applicable law, in infringement of any third-party right, or for the transmission of malicious code;
- Attempt to obtain unauthorised access to the account or data of any other user, or to the Company’s systems;
- Resell, sublicense, or otherwise commercially exploit access to the application or Platform without the Company’s prior written consent; or
- Use the coach or team functionality to access the health data of any person without that person’s knowledge and consent.
The Company may modify, update, or discontinue features of the application or Platform from time to time, and shall use reasonable endeavours to give notice of any material change affecting use of the Services.
10. Assumption of risk
The Services are intended to support physical training, recovery, and wellness activities, which carry inherent risk. You are solely responsible for assessing your fitness to undertake any physical activity and are advised to consult a physician before commencing any exercise programme, in particular where you have, or suspect you may have, any medical condition. To the fullest extent permitted by law, the Company shall not be liable for any injury, health complication, or other harm arising from physical activity undertaken by you or from reliance upon data provided through the Services.
11. AthleX for Business
11.1 Business inquiries
The submission of a business inquiry constitutes an expression of interest only and does not create any binding obligation on either party. It enables the Company to assess the requirements of the inquiring organisation and to propose a solution, including pricing, device quantities, and platform functionality.
11.2 Institutional agreements
Institutional, team, and organisational use of AthleX is provided under a separate written agreement or order form concluded between the Company and the organisation concerned, setting out pricing, device volumes, platform access, service levels, data-processing terms, and any organisation-specific commitments. Where such an agreement is in force, it shall govern the institutional relationship, and these Terms shall continue to apply to the extent not inconsistent therewith.
11.3 Responsibilities of organisations
An organisation deploying AthleX for its athletes, members, students, or employees shall be responsible for: (a) obtaining all consents required from the individuals concerned, including parental or guardian consent in respect of minors, prior to enrolment; (b) the appropriate internal use of data accessible to it through the Platform; and (c) compliance with its own legal obligations, whether as employer, educational institution, or otherwise, toward the individuals it enrols.
12. Data protection
The Company processes personal data in accordance with the Personal Data Protection Act, No. 9 of 2022 (as amended) and the Company’s Privacy Policy, which sets out the categories of data collected, the lawful bases and purposes of processing, cross-border data flows, retention, and the rights of data subjects, including the rights of access, rectification, erasure, and withdrawal of consent, and the right of appeal to the Data Protection Authority of Sri Lanka. Where personal data is collected on the basis of consent, such consent is sought separately and expressly, and may be withdrawn at any time without affecting the lawfulness of processing carried out prior to withdrawal.
13. Intellectual property
All content comprised in the Services, including the AthleX name, marks, logos, branding, software, graphics, and text, is owned by or licensed to the Company and is protected by applicable intellectual property laws. Nothing in these Terms confers any right to use the Company’s trade marks or branding without the Company’s prior written consent.
14. Limitation of liability
To the fullest extent permitted by law, the Company shall not be liable for any indirect, incidental, special, or consequential loss or damage arising out of or in connection with the Services, including loss of data or loss of profits, save where such liability cannot be excluded under applicable law. The Company’s aggregate liability in respect of any claim arising under or in connection with these Terms or the Services shall not exceed the amount paid by you to the Company for the product or service giving rise to the claim during the twelve (12) months preceding the claim.
15. Indemnity
You shall indemnify and hold harmless the Company, its officers, employees, and affiliates from and against all claims, losses, and expenses (including reasonable legal fees) arising from your breach of these Terms or your misuse of the Services.
16. Suspension and termination
The Company may suspend or terminate your access to the Services at any time in the event of breach of these Terms, unlawful use, or where required by law. You may cease using the Services and request deletion of your account at any time by written notice to info@athlex.lk.
17. Governing law and jurisdiction
These Terms shall be governed by and construed in accordance with the laws of the Democratic Socialist Republic of Sri Lanka. Any dispute arising out of or in connection with these Terms or the Services shall be subject to the exclusive jurisdiction of the courts of Colombo, Sri Lanka, save where a separate institutional agreement provides otherwise.
18. Amendments
The Company may amend these Terms from time to time. Amended Terms shall be published with a revised effective date, and continued use of the Services after the effective date of any amendment shall constitute acceptance of the amended Terms. Where an amendment is material, the Company shall give additional notice where practicable.
19. General
- If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect;
- No failure or delay by the Company in exercising any right under these Terms shall operate as a waiver of that right; and
- These Terms, together with the Privacy Policy and any applicable institutional agreement, constitute the entire agreement between you and the Company in relation to the Services.
20. Contact
- Fintag Group (Pvt) Ltd
- Registered office: ‘Nethmul’, Gemunu Mawatha, Bandarawela, Sri Lanka
- Principal place of business: 280/7, Koranelis Mawatha, off Madiwela Road, Madiwela, Sri Lanka
- Email: info@athlex.lk